Does this picture look familiar? That's right, I marked it mislabeled, sent it back, they received it, I went in and re-added it, bumped it to the top of my queue (the same day they received it, before anything shipped)… and I got exactly (I expect, but maybe they're just duplicating the wrong grey disk for the 1988 version) the same wrong DVD.
This time I called. We'll see.
Update: I'd already re-reported the “wrong disc, right sleeve” thing in the way I have in the past before I called. The operator took down the dates of the previous problems and said she'd ship out a replacement right away. How do you suppose that replacement shows up in my queue? Yep, you guessed it: damaged. So, clearly, if you don't want the hassle of having to wait and then re-add a movie when this happens, you should just claim it was damaged. Great example.
Post a Comment