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Monthly Archives: June 2005

I'll thank you NOT to block my email to tech support.

29-Jun-05

, you're gonna love this. Feel free to ping me tomorrow to guffaw.
Also, curiously, this builds on my last post, since it's an even-more complicated protocol (really, a set of protocols, but all in support of the same application) that needs to get through a firewall. Say what you want about how this might be [...]

FTP confounds firewalls everywhere.

28-Jun-05

Look, FTP's actually kind of a tricky protocol. It's got this “separate channel” thing going on, that can be a bit fidgety to get stateful firewalls to handle, since the data bits go on a different (and undetermined) port, picked after the connection for the command channel (with dest port 21 on the FTP server) [...]

This is how you tell a software vendor, "Bitch, please!"

08-Jun-05

From:
To: “Jim Freas”
cc: “Bernadine Goepfert” , ['s boss]
Subject: Re: VERITAS Support: Case ID 240-118-846
Date: 06/08/2005 11:06 AM
That's not an acceptable response, Jim; that's masking the problem.
We have many other environments which perform many vault operations and run 4.5FP6, the last version of 4.5 that has been approved by $CURRENT_EMPLOYER's internal engineering [...]