So, am I the only one who finds that he's more frequently educating vendors' tech support than getting help from them? I just explained to the vendor's highest-level tech how the SATA-backed FC-AL RAID array I bought from them works. This goes along with my “explain to 3rd level Veritas tech how their file system works and how I was able to recover files they thought it was impossible to recover because I understand what the disk layout is”.
To his credit, the tech admitted he was mistaken twice in this email and had done the research (probably including talking to someone at the OEM vendor, since this shit's not in their white papers; I have those) to explain how he was wrong. He also get bonus points because his name is Andreas, and anyone with a truly German name can't be all bad. (No Hitler comments, please. He was Austrian anyway.)
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